Microsoft – Formerly Nerd4Rent https://www.nerd4rent.com Local, Trusted, Reliable Technology Support for Your Home, Small Business, Home Office. Computer Setup, Networking, Virus Removal, Backup, Windows and Macs. Wed, 03 Jan 2018 17:36:58 +0000 en-US hourly 1 https://www.nerd4rent.com/wp-content/uploads/2018/01/cropped-Logo-Cropped-for-Website-32x32.jpg Microsoft – Formerly Nerd4Rent https://www.nerd4rent.com 32 32 Petya Malware-What You Need To Know https://www.nerd4rent.com/petya-malware-need-know/ Thu, 06 Jul 2017 21:45:26 +0000 https://www.nerd4rent.com/?p=1340 Friends, I want to keep you informed and protected. Last week, a very malicious piece of malware was released, that affects Windows computers and servers. It’s called “Petya”. The good news is if you’re a member of our Monitoring/Update, or Continue reading Petya Malware-What You Need To Know

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Friends,

I want to keep you informed and protected.

Last week, a very malicious piece of malware was released, that affects Windows computers and servers. It’s called “Petya”.

The good news is if you’re a member of our Monitoring/Update, or Security service plans, we’ve made sure your computer is not vulnerable to this virus. (hint).

For the rest of you, here’s the lowdown.
This virus comes in an email (the most common attack point for all viruses/malware). If you click the attachment, and IF your Windows computer does not have a recent Microsoft update installed, the virus will encrypt not only your files, but your ENTIRE hard drive in a matter of minutes.

The fix? We have to erase your hard drive and reinstall Windows and every application, then restore your files from backup (if you don’t have backups, ALL your files will be lost).

The repair will cost a few hundred dollars. There is no way to recover the encrypted files, unless you pay the ransom demanded (and that may not work either).

Steps to protect yourself
1. Backup your files. Ideally, an online backup service (we like Carbonite), AND a portable hard drive that you connect to your computer only during backups (otherwise the virus could encrypt your local backups too!).

2. Keep your computers operating system AND other software (Adobe Reader, Microsoft Office, etc.) updated.

3. Be very leery of opening ANY attachments in email, even if it comes from a friend. Why? Your friend’s computer/email could have been hacked and the bad guys are sending out viruses in their name.

3. NEVER respond to a phone call, or pop-up claiming that your computer has an issue and you must call/click to get the issue fixed. EVERY ONE of these is from a criminal/liar just trying to get your money.

4. As a service to our treasured clients (that’s you!), you can call or email us if you get a phone call/email/pop-up you don’t understand, and we will let you know if it’s legitimate.

And now for the best part-this service is complimentary (that means we won’t charge you). Please call us BEFORE you talk to the criminal/click the pop-up, etc. If you call after, they may have infected your computer, or taken your money.

As always, please give us a call if you have any questions or need our advice/services. 925-283-5666

PS, when you go on vacation, please do not post your vacation pictures and location until you get back. Criminals are using Facebook and other social media to track who’s away from their home, and burglarize you.

I hope you’re having a great summer!

Edward

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How To Stop Windows 10 Upgrades https://www.nerd4rent.com/stop-windows-10-upgrades/ Tue, 14 Jun 2016 00:41:53 +0000 https://www.nerd4rent.com/?p=1285 Don’t want your computer to upgrade to Windows 10? We don’t recommend upgrading to Windows 10. If you buy a new computer with Windows 10, that’s fine, but upgrading from Windows 7 or Windows 8.1 can cause problems. Windows 10 Continue reading How To Stop Windows 10 Upgrades

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Don’t want your computer to upgrade to Windows 10?

We don’t recommend upgrading to Windows 10. If you buy a new computer with Windows 10, that’s fine, but upgrading from Windows 7 or Windows 8.1 can cause problems.

Windows 10 is now a recommended update, which means that it will automatically install itself on your computer in most cases (most of us have Windows Update set to automatically install recommitted updates).

There are several options you can use to block or uninstall Windows 10 if it installs automatically.
1. (recommended method) Block the update by installing a free blocking program. (we recommend having a professional install these programs, as incorrect configuration can cause problems).

2. If the update automatically installs, Decline the update. After the update a screen will come up asking you to Accept or Decline the update. If you decline, the update will be removed, and your computer will revert to it’s previous version of Windows. (see Fig. 1).

3. In some cases, you can revert to your old operating system within 30 days of your Windows 10 upgrade. This option is found under Settings |  Update & Security | Recovery.   Here’s a link with instructions & caveats from Microsoft: http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options.

Windows 10 Decline Option

Fig. 1 Decline Windows 10 Update

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How To Protect Yourself From Scam Phone Calls https://www.nerd4rent.com/protect-scam-phone-calls/ Sun, 06 Mar 2016 23:41:55 +0000 https://www.nerd4rent.com/?p=1267 Executive Summary You receive a call claiming to be from a trusted vendor, claiming they know of some serious issue with your computer that needs immediate attention. The caller asks for remote access to your computer to fix the issue, Continue reading How To Protect Yourself From Scam Phone Calls

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Executive Summary
You receive a call claiming to be from a trusted vendor, claiming they know of some serious issue with your computer that needs immediate attention. The caller asks for remote access to your computer to fix the issue, and asks for payment.

These calls are scams-hang up. If you are too polite to hang up, ask the scammer to call your tech support department, (that’s us! (925) 283-5666), to setup a contract for service.

Should you allow the scammer/criminal access to your computer, or give them your personal information, at best you will have wasted several hundred dollars. At worst, your bank accounts will be drained, your identity will be stolen, your credit will be ruined for several months to several years, your files will be irretrievably encrypted requiring a ransom payment of several hundred dollars, your email and address book will be hacked, and your computer will require several hundred dollars of service to repair.


Full Article
The Scam-A Phone Call Claiming to be from a Trusted Vendor
A dangerous scam is gaining popularity. Here’s how it goes, and what you should do to protect yourself.

You receive a call claiming to be from a trusted vendor, claiming they know of some serious issue with your computer that needs immediate attention.

The caller will usually ask for remote access to your computer to show you the issue, and then offer to fix the issue for a fee.

The caller may even have information about you or your computer, such as serial number, purchase date, etc., This information, is designed to fool you into thinking that the caller is really from a trusted vendor.

If you give the caller remote access to your computer, they will “show you the problem”, often by running a test on some scam website, installing some scam software that reports hundreds, or thousands of errors, or by going into the normally-hidden areas of your computer and showing you alerts that look serious.

To demonstrate how benign unseen alerts can be used to manipulate you, here’s a screenshot from my own computer. Notice that there are over 6,000 “problems”. None of these “problems” require any attention, but most people would think their computer needs immediate attention if they saw this.
image003

How To Protect Yourself
Do not fall for this confidence game scam.
These people are lying!

Ask them to remove your number from their database, and then hang up. If you’re too polite to hang up, refer to the steps on the next page.

While they may have correct information about you or your computer, they are still criminals running a con. We believe that the client databases of some vendors have been hacked, and that is why they may have your purchase details, etc.

Microsoft has publicly stated that they do not make solicitation phone calls, https://www.microsoft.com/en-us/security/online-privacy/avoid-phone-scams.aspx, and no vendor that we know of does either. Of course this assumes that the legitimate vendor even knows your phone number, or knows what’s going on with your computer (highly unlikely).

Do not talk to them, and do not give them access to your computer or your personal information, such as credit card number, bank account number, etc.

Should you allow the scammer/criminal access to your computer, or give them personal information, you can expect some or all of the things below to occur. We can’t be more specific because it all depends upon what actions the criminal chooses to take once they have access to your information/computer. This list is not exhaustive.

  • You will have wasted several hundred dollars
  • Your bank & investment accounts may be drained
  • Your identity may be stolen:
    • The criminals may open credit accounts in your name
    • They may change your mailing address
    • They may file false tax returns in your name, and collect the refunds at the your new mailing address, leaving you to deal with the IRS
  • Your credit may be ruined for several months to several years, requiring police reports, lots of forms to filled out, hours of time lost, and worst-having to try to prove you’re innocent to creditors
  • Your files may be irretrievably encrypted requiring a ransom payment of several hundred dollars, and you MAY get your files back
  • Your email and address book may be hacked. Your contacts may receive spam emails from your email account. And may get scammed into sending money to the criminals
  • Your computer may be infected with a virus and cost several hundred dollars to repair

We have seen all of these things happen! Don’t be a victim.

To download this article, plus a handy tip sheet, please click the link below
How-To-Protect-Yourself-From-Scam-Phone-Calls.pdf (229 downloads)

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How To Protect Your Computer And Data From Viruses, Crashes And Other Problems https://www.nerd4rent.com/how-to-protect-your-computer-from-viruses-crashes-and-other-problems/ Fri, 06 Nov 2015 16:37:45 +0000 https://www.nerd4rent.com/?p=1207 Meet Anne. (not her real name). Anne runs a busy accounting office from her home.  She called in a sheer panic one April, because her hard drive died. Unfortunately for Anne, this happened just as tax filing season was near an Continue reading How To Protect Your Computer And Data From Viruses, Crashes And Other Problems

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Meet Anne. (not her real name). Anne runs a busy accounting office from her home.  She called in a sheer panic one April, because her hard drive died. Unfortunately for Anne, this happened just as tax filing season was near an end, and she was working literally around-the-clock to finish returns for her many clients. Luckily for Anne, she had taken our advice and had a USB hard drive with a recent image (clone), of her computer on it. We went to Anne’s home office with a replacement hard drive, and copied the image from her USB hard drive to the replacement hard drive. That took about 1.25 hours. When finished, Anne’s computer had all her files, all her applications, all settings, email, printers, wireless, bookmarks-everything just as before. She didn’t lose a thing!

Having that image saved Anne several hundred dollars in labor, along with many hours of downtime, and untold hours of re-work. To say Anne was happy and relieved would be a gross understatement. She was nearly in tears!

The Problem
Lots of things can happen to damage or break your computer. Whether it be a PC or a Mac, viruses, faulty updates, operating system upgrades (windows 10 upgrade issues anyone?…), electrical issues, even user error, to name just a few. When a serious issue occurs, the remedy is often a reinstallation of your Mac or PC operating system. This process requires several hours, on average, for a technical professional, and of course costs quite a bit of money. In the meantime, you don’t have access to your computer.

Another common issue is data corruption or loss. Your computer could be functional, but lose some or all of your files due to hard drive failure (even new hard drives fail sometimes!). If your computer was to die-right now-do you have a copy of all your important files, music, pictures? The vast majority of you would answer “no” to that question. While you can always replace or repair your computer, many files can’t be replaced-pictures, for example.

The Solution
There is an easy, inexpensive solution to this problem. Use imaging software to backup (clone) not only your files, but also your computer operating system, settings, and applications. Imaging software costs around $50, and a hard drive to backup your computer to costs anywhere from $99-$175 retail (often less).

So how does this solution work? Easy, just purchase Acronis True Image for PC or Mac, and a USB hard drive. Install Acronis and create a backup schedule, and Acronis boot disk. Acronis will copy your entire hard drive to the USB hard drive on schedule. If anything happens to your computer or data, you can simply restore the Acronis image in 30-90 minutes. The restored image will be an exact replica of your computer when you backed it up. You won’t need to setup or reinstall any software, or your files.

We use Acronis in our shop frequently. It has proven very valuable when a client has forgotten that they had some important file saved in an unusual location, and their hard drive had to be wiped clean.

Things to note
1. You can buy Acronis True Image from www.acronis.com, online retailers such as Amazon, or at your local electronics store. USB hard drives are available from online retailers and your local electronics store.
2. Buy a large USB hard drive. The more room you have on the drive, the more copies of your backup you can keep on it. This is helpful because you may not realize a problem has occurred for some time, and your recent backups might carry over the problem. Buy a 1-4 Terabyte hard drive for plenty of extra room.
3. Setting up Acronis is easy, but you must use care to select the correct backup options and schedule. You may want to hire an expert for this.
4. Your computer must be left on, or the backup will not work. Many computers are set to go to power-save (Sleep or Hibernate mode) after a period of inactivity. You may need to adjust or turn off the power-save settings during the backup schedule window.
5. I highly recommend that you create a bootable Acronis DVD. In the event that your computer won’t start, you can use this DVD to restore your computer to the last backup.
6. I always recommend that you have cloud backup in addition to a USB hard drive, to protect you from fire, water damage, theft, etc.

If you need help with your backup solution, please contact us at (925) 283-5666 or support@nerd4rent.com

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Tips for Getting off The Grid https://www.nerd4rent.com/tips-for-getting-off-the-grid/ Sat, 01 Aug 2015 19:52:06 +0000 https://www.nerd4rent.com/?p=1189 All of us need to be away from home or the office occasionally for: vacation, business meetings, training etc. One of the big questions we all face is: do I want to be reachable by email or phone while away? You Continue reading Tips for Getting off The Grid

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All of us need to be away from home or the office occasionally for: vacation, business meetings, training etc. One of the big questions we all face is: do I want to be reachable by email or phone while away?

You have several options for keeping in touch while away:
No Communication (off the grid)
Limited Communication
Full Communication

No Communication (Off the Grid)
Many people want to have no email or cell phone access so they can completely unwind and not think about work. This is easy: just leave your cell phone and computer at home and enjoy your trip! Consider adding an out-of-office reply to your email, and changing your voicemail greeting to let your contacts know you won’t be reachable during your absence. (see below for more information about out of office messages)
Limited Communication
If you don’t feel comfortable being completely unplugged, consider limiting your connectivity by checking email and voicemail only periodically. For limited communication, it’s advisable to setup an out-of-office email reply, and to change your voicemail greeting. (see below for more information).
Full Communication
If you decide to keep your lines of communication open during your trip, there are several strategies to use to access your email and voicemail from anywhere.
Out-of-office/Vacation reply
This is a customizable message that is automatically sent to each person who sends you an email. A typical out-of-office message looks like this: ” I am out of the office until August 17th, with limited (no) access to email. If your message is urgent, please contact our support desk at (925) 283-5666 or email support@nerd4rent.com”
If you have corporate email, there is an easy setting to create and turn on an out-of-office reply. In Outlook 2013, go to File | Info | Automatic Replies.
if you don’t have a corporate email system, sign in to your email via your provider’s web site.(below are some common providers).
Gmail: www.gmail.com. Click the Gear symbol at the upper right side of the screen, Scroll down to Vacation Responder.
Yahoo/AT&T/SBC Global: www.yahoo.com.  Click the Gear symbol at the upper right side of the screen, Choose Settings | Vacation Response.
Comcast: www.comcast.com. Sign into your email account and click Preferences | Email | Vacation Response
Take your cell phone with you
Many cell phones will work in foreign countries-check with your provider. If you are going on a cruise, you may be able to use your cell phone on the ship. Check with your provider before you go.
Take your laptop or tablet with you
You can use your laptop or tablet almost anywhere there is Wi-Fi. This includes coffee shops, hotels, cruise ships, many airlines. Note that if you use a computer-based, (Mac mail, Outlook, Windows Live Mail, etc.) email, as opposed to web-based), email, you may have to change your outgoing email settings when you are traveling, in order to send messages.

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Should you upgrade to Windows 10? https://www.nerd4rent.com/should-you-upgrade-to-windows-10/ Thu, 23 Apr 2015 21:33:32 +0000 https://www.nerd4rent.com/?p=1119 Windows 10 is coming this Summer, and it includes some interesting and worthwhile changes. We believe most users should upgrade. Why? 1. The Start Menu is Back! One of the design changes that confused people the most was the elimination Continue reading Should you upgrade to Windows 10?

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Windows 10 is coming this Summer, and it includes some interesting and worthwhile changes. We believe most users should upgrade. Why?

1. The Start Menu is Back!
One of the design changes that confused people the most was the elimination of the Start menu. Microsoft replaced it with application tiles in Windows 8. Windows 10 will feature a Start menu that looks much the same as the one in Windows 7, along with some enhancements like the ability to resize portions of it, the ability to group Apps, and more.

2. The Upgrade is Free for the First Year
Most home and small business users will be able to upgrade from Windows 7, Windows 8, and Windows 8.1 at no cost for the first year. Microsoft is also promising to provide security updates and feature upgrades for the “expected life” of devices. We’re not sure what is meant by this exactly, but it appears that if you upgrade for free during the first year, you may get the next 1 or 2 versions of Windows for free as well.  Top my recollection, Microsoft has never offered free operating system upgrades before, and I doubt they will be offering them for long.

I wonder if this move is the start of subscription-based Windows software?

3. Cortana
You may have seen the ads for Windows Phones that feature Cortana (a software “helper” much like Apple’s Siri). Cortana is designed to help you search for information both on your computer and on the Internet. It goes much further than that though. In the ads, Cortana reminds the user that he should leave now if he is to make it to his appointment on time, and since today is his anniversary, it suggests that he stop along the way for flowers. Presumably, it will locate flower shops along the way and offer to direct him.

4. Spartan
Microsoft is releasing a new Internet browser called Spartan. It has cool new features, like the ability to “write and draw” on web pages, and save and share your comments.

5. Automatic Updates and Feature Enhancements
Microsoft will keep Windows up-to-date with security fixes AND feature enhancements. This will help reduce viruses and identity theft, and make sure Windows 10 users have the most current software.

6. Face and Fingerprint Authentication
Windows 8 will offer the ability to use your fingerprint, or your face instead of typing in a password. This feature, along with 2-factor authentication, could revolutionize security! For example, you could register your computer, phone and tablet (factor 1), then register your face, fingerprint or password, (factor 2). Participating software and websites (think Financial institutions, shopping sites, etc.) could require both factors to authenticate you. So your bank could require that you use a known device and your face, fingerprint or password, before allowing access to your online account. Such a system would really increase our safety and security over the current 1-factor systems in use today.

Disclaimer: The above information is believed to be correct, but is subject to change as Microsoft finalizes Windows 10.

For More Information
You can find out more about Windows 10 at Microsoft’s Windows 10 page
Cnet review of Windows 10

Happy Computing!

Edward Zeidan
CEO, Nerd4Rent

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Free Microsoft Office Apps for Phones and Tablets https://www.nerd4rent.com/free-microsoft-office-apps-for-phones-and-tablets/ Thu, 26 Mar 2015 22:11:28 +0000 https://www.nerd4rent.com/?p=1116 Microsoft Office is free for iPad, iPhone, Android Microsoft has released  free versions of its popular Office software (Word for Word Processing, Excel for Spreadsheets, PowerPoint for Presentations) for phones and tablets. You can get these free apps from Apple’s Continue reading Free Microsoft Office Apps for Phones and Tablets

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Microsoft Office is free for iPad, iPhone, Android
Microsoft has released  free versions of its popular Office software (Word for Word Processing, Excel for Spreadsheets, PowerPoint for Presentations) for phones and tablets.
You can get these free apps from Apple’s App Store or Google Play Store.  If you use any of the Office programs on your computer, or you receive Office documents via email that you want to open or edit on your smartphone or tablet, check out these free apps.
To get Microsoft Word, Excel PowerPoint, go to your device App Store and search for “Microsoft Office”. Choose one or more of the apps and install them on your device. You’ll need to create or sign in to a free Microsoft account to edit documents.
I tried out Word on my iPhone. The Word document looked exactly like the document on my computer screen, and I was able to make simple edits easily. Good job Microsoft!

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Microsoft Fixes Internet Explorer Security Flaw https://www.nerd4rent.com/microsoft-fixes-internet-explorer-security-flaw/ Mon, 05 May 2014 18:36:54 +0000 https://www.nerd4rent.com/?p=1071 Internet Explorer OK To Use Again Just 5 days after news of the major security flaw in Internet Explorer, Microsoft released a fix last Friday.  The fix has already been applied to most computers via Microsoft Update or Windows Update, Continue reading Microsoft Fixes Internet Explorer Security Flaw

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Internet Explorer OK To Use Again

Just 5 days after news of the major security flaw in Internet Explorer, Microsoft released a fix last Friday.  The fix has already been applied to most computers via Microsoft Update or Windows Update, so there’s no action required for most of you. The fix requires a restart of your computer, so please restart your computer just to be sure the fix has been applied.

If you have switched your browser to Firefox or Google Chrome, you are welcome to continue using those browsers, or go back to using Internet Explorer. In fact, you can use more than one browser at the same time. I use Internet Explorer for most things, but a couple of websites display better in Firefox, so I use Firefox when going to those websites.

In an interesting and unexpected twist, Microsoft has fixed the security flaw for Internet Explorer 6-8, which most Windows XP users have.  If you are using Windows XP, your Internet Explorer is probably updated and protected from this particular issue (but not against other issues which may be active, or arrive in the future). This does not mean that Windows XP users should expect more updates from Microsoft. We still strongly recommend all Windows XP users replace their computers.

IE-security-updates-GRAPHIC

If your Updates version number is EITHER 2964358 or 2964444 your copy of Internet Explorer has been updated.

If you do not see either of the above numbers
1. Go to the Start menu

2. Select All Programs

3. Select Microsoft Update or Windows Update

4. Install updates

5. Restart your computer and check again

For more information, check out Microsoft’s Security Bulletin
https://technet.microsoft.com/library/security/ms14-021

If you need assistance, please give us a call 925-283-5666.

Edward Zeidan
Nerd4Rent, Inc.
www.nerd4rent.com
925-283-5666

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Internet Explorer Security Flaw https://www.nerd4rent.com/internet-explorer-security-flaw/ Wed, 30 Apr 2014 00:00:27 +0000 https://www.nerd4rent.com/?p=1066 Security Alert: Hackers Exploiting Newly Discovered Flaw in Internet Explorer Over the weekend, Microsoft revealed that there is a newly discovered security flaw in Internet Explorer that hackers are exploiting. It is called a “zero day” exploit because there was Continue reading Internet Explorer Security Flaw

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Security Alert:

Hackers Exploiting Newly Discovered Flaw in Internet Explorer

Over the weekend, Microsoft revealed that there is a newly discovered security flaw in Internet Explorer that hackers are exploiting. It is called a “zero day” exploit because there was zero time between the discovery of the flaw and the first known exploits by hackers.

The flaw affects nearly half of all browsers used for accessing the web. Although the affected browsers include Internet Explorer versions 6 through 11, the primary targets, according to FireEye, the security firm that discovered the exploit, are versions 9 through 11.

Microsoft is investigating the flaw and has not yet issued a security patch. As a result, the United States Computer Emergency Readiness Team (US-CERT), which is part of the U.S. Department for Homeland Security, has recommended that users either 1) follow workarounds listed by Microsoft in a security advisory or 2) stop using Internet Explorer altogether until a patch is made available. For those still using Windows XP, no patch will be made available because Microsoft ended support for XP on April 8, 2014. If you use Windows XP, US-CERT advises using another web browser.

Nerd4Rent recommends using Mozilla Firefox or Google Chrome browsers until the flaw is patched.  If you are still using Windows XP, We recommend switching your browser to Mozilla Firefox or Google Chrome.

To Download Mozilla Firefox click www.firefox.com/download
To Download Google Chrome click  https://www.google.com/intl/en/chrome/

Please contact us if you need any assistance.

Edward Zeidan, MBA
Founder and CEO

Nerd4Rent, Inc.
925-283-5666 or 510-444-6373
ezeidan@nerd4rent.com

Locally-Owned, Satisfaction Guaranteed, On-Site and Remote Support

Book your appointment online at www.nerd4rent.com (click the Schedule Now button)

 

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